ENVIRONMENTAL, SOCIAL,
AND GOVERNANCE (ESG)

Teammates

During the year, we continued to build on our ongoing safety, development, and training initiatives.

We believe that technicians earning fair wages and our customers being served are the keys to productivity. Our store compensation plan incentivizes productivity, and during the past year, we made progress towards moving Teammates in all Stores to one consistent pay structure to solidify the connection between productivity and payment.

Other steps we have taken to improve the alignment of work performed with individual skill sets include creating a Guest Care Specialist role. This role is focused on quality interactions with Guests on the phone and at the counter so that Technicians’ time can be prioritized for working on vehicles.

Guests

We are continuing our investment in technology to improve the overall Guest experience. This includes increasing the use of mobile technology to improve wait times, reminding Guests of oil change due dates, and enhancing the vehicle assessment and recommended services process in-store.

Since customer service skills continue to evolve as Guest needs change, our Call Center Team and dedicated Guest Service Team include Teammates equipped with relevant, bilingual language skills. We carefully track details of all incoming calls to improve our overall service further and have created a Teammate recognition program for those who receive specific positive feedback.

Communities

Our community strategy was created based on the desire to have an overarching Monro approach for our community engagement activities and the desire to embrace the unique needs of the diverse communities we service.

Our internal Community Impact Committee is working to implement a long-term roadmap, including the empowerment of senior leaders to lead the formation of a plan while also actively involving our Stores.

This past year we continued relationships with organizations such as United Way and Junior Achievement through both volunteering and direct donations.

Environment

Long-term climate change-related impacts on our business, as well as our impacts on climate change, vary by the geography of store locations, as well as the types of services required by our Guests. We find opportunities in collaborating with suppliers to improve the overall value chain and in servicing electric vehicles as the transportation sector continues to move towards cleaner options.

Lighting is the largest source of our energy consumption and an area of focus for Monro. Two years ago, we set a five-year goal to have 100% LED lights in all Stores owned by Monro for at least one year by fiscal year 2028.

We continue to take steps forward on our digital transformation journey, which is positively impacting many aspects of our processes and has resulted in a significant paper usage reduction.