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Monro.Forward Strategy

Scalable Platform to Drive Scalable Growth

Monro, Inc. has developed a long-term strategy to build a scalable platform capable of driving sustainable future growth. It’s called ‘Monro.Forward.’ Monro.Forward centers around four key pillars:

Icon - Improve Guest Experience

Improve Guest Experience

  • Online reputation management
  • Consistent in-store experience
  • Consistent store appearance
Icon - Optimize Product and Service Offering

Optimize Product and Service Offering

  • Redefined selling approach
  • Optimized tire assortment
Icon - Enhance Customer-Centric Engagement

Enhance Customer-Centric Engagement

  • Customer retention
  • Customer acquisition
  • Omnichannel
Icon - Accelerate Productivity and Team Engagement

Accelerate Productivity and Team Engagement

  • Optimized store staffing model
  • Clearly defined career path and enhanced training program
  • Aligned compensation

The Monro.Forward strategic initiative will be supported by a number of investments in technology and data-driven analytics across every aspect of our business.