Scalable Platform to Drive Scalable Growth
Monro, Inc. has developed a long-term strategy to build a scalable platform capable of driving sustainable future growth. It’s called ‘Monro.Forward.’ Monro.Forward centers around four key pillars:
Improve Guest Experience
- Online reputation management
- Consistent in-store experience
- Consistent store appearance
Optimize Product and Service Offering
- Redefined selling approach
- Optimized tire assortment
Enhance Customer-Centric Engagement
- Customer retention
- Customer acquisition
- Omnichannel
Accelerate Productivity and Team Engagement
- Optimized store staffing model
- Clearly defined career path and enhanced training program
- Aligned compensation
The Monro.Forward strategic initiative will be supported by a number of investments in technology and data-driven analytics across every aspect of our business.