Corporate
Responsibility

Teammates

We are focused on creating an inclusive environment where it is abundantly clear that everyone has equal opportunity to develop, progress, and be rewarded and recognized at work.

In addition, providing a safe environment where our teammates can confidently deliver an excellent service and return home unharmed and content is a top priority.

We have been investing in our people through initiatives such as increased training and development and staff scheduling initiatives and are rolling out a new safety philosophy across the organization.

Guests

Training teammates on processes to help improve the customer experience has been a priority. In addition, technology improvements and expanding our guest services capabilities such as through our new call center has helped us with our goal of providing world-class service. We actively collect feedback and track our performance over time.

Communities

We view our community approach as part of the broader picture of building a lifetime value for our customers. In fiscal year 2022, led by two senior leaders and taking into account comprehensive feedback from teammates, we developed a community engagement strategy.

Embracing our diverse communities and adapting our community engagement activities to the unique needs of each one is the driving force behind our new strategy focused on three pillars: economic and food security, education of youth and family services, and veterans’ services.

Environment

Over time, we expect our efforts to decrease costs and create opportunities while building business resiliency. The main focus of our current approach includes understanding and reducing our energy footprint and efficiently managing waste.

Climate change-related impacts to our business, as well as our impacts on climate change, vary by geography of store location. We are considering this in our business planning and strategy.